On our journey across America, we broke a spoke along the way on our custom back wheel, dang. It took a lot longer than we had hoped to get on the same page with the custom wheel shop but they were able to send a few extra spokes to a Ural shop in the Netherlands so we could replace our broken spoke. The shop we went to is a Ural shop and it looked family owned. We got to chat with the owner, his father, and their son and spent some time with them getting to know them. They were so kind and helped us with the spoke and then we were on way successfully!